Action Guide for Vehicle Theft
Immediate actions and essential resources to maximize vehicle recovery. Protocol validated with authorities and insurers.
Immediate Action
First 30 critical minutes
Safety first - move away from risk area
Call 911 - report immediately
Contact insurer - activate protocol
Activate tracking - CÍCLOPE or OEM
Formal report - relevant Prosecutor's Office
⚠️ DO NOT chase the vehicle. Your safety comes first.
5-Step Protocol
Follow this sequence to maximize recovery chances
Prioritize your safety and that of passengers
Step 1- Move away from the risk area and avoid confronting the offenders.
- If you are driving, stop in a safe place with people or security around.
- Do not follow the vehicle on your own.
Call 911 and report the theft
Step 2- Provide approximate location, time of the event and vehicle description.
- Write down the emergency report number and reference/folio provided.
- If your insurer has an emergency line, report the case there as well.
Contact your insurer and/or monitoring center
Step 3- Inform them that the vehicle has tracking technology (BLE, GPS, OEM or fleet).
- Confirm policy details, license plate, VIN and driver information.
- Follow the instructions from your claims or risk-management team.
Activate the available tracking tools
Step 4- If you have CÍCLOPE or another tracking provider, call the monitoring center.
- For OEM services (Nissan, Chevrolet, etc.), access the official portal or app.
- If a smartphone or device was stolen, use the official location apps (Apple, Google, Samsung).
File the report with the competent authority
Step 5- Go to the Attorney General's Office / local Prosecutor's Office in your state.
- Bring ID, vehicle registration, policy, VIN and event details.
- Request and keep the investigation file number and all official documents provided.
Essential Resources
Quick access to official tracking and reporting tools
📱 OEM Tracking
Manufacturer connected services for compatible vehicles
📲 Device Tracking
Location tracking for smartphones, tablets and electronic devices
⚖️ Prosecutor's Offices
📍 Location Reference
Important Notice
This guide is for reference only and does not replace instructions from authorities or insurers. Information may change without notice. Always verify official information before proceeding.